Refund & Returns Policy

Effective Date: July 11, 2026

Thank you for shopping with Hemka Apparels. We are committed to providing quality tailoring services and ready-made women’s and girls’ clothing. Please read this Refund & Returns Policy carefully before placing your order.

1. Custom Stitching & Tailoring Services

Since all stitching, tailoring, alterations, and custom-made garments are prepared according to the customer’s measurements and design preferences, these orders are considered personalized products.

Therefore:

  • Custom stitching and tailoring orders cannot be returned, exchanged, or refunded once the work has started.
  • Orders cannot be cancelled after stitching has commenced.
  • Customers are responsible for providing accurate measurements and confirming all design details before placing the order.
  • If a stitching or workmanship error is caused by Hemka Apparels, we will rectify the issue at no additional stitching charge.

2. Ready-Made Garments

Hemka Apparels sells ready-made women’s and girls’ garments from Hemka Apparels and selected other brands.

Eligible Returns

Returns or replacements are accepted only if:

  • You receive a damaged product.
  • You receive the wrong product.

No other return requests will be accepted.

Mandatory Unboxing Video

To claim a return or replacement for a damaged or incorrect product, a complete and continuous unboxing video is mandatory.

The video must:

  • Start before opening the sealed package.
  • Clearly show the shipping label.
  • Show the package being opened without interruption.
  • Clearly display the product and any damage or incorrect item received.

Claims submitted without a complete, unedited unboxing video will not be eligible for return, replacement, or refund.

3. Non-Returnable Situations

Returns, exchanges, or refunds will not be accepted for:

  • Incorrect size selection.
  • Slight size variations between different brands.
  • Colour differences caused by photography, lighting, or screen display settings.
  • Personal preference or change of mind.
  • Products that have been worn, washed, altered, or damaged after delivery.
  • Products returned without original tags, packaging, or proof of purchase.
  • Customized stitched garments or altered garments.
  • Sale, clearance, or promotional items unless they are damaged or the wrong product was delivered.

4. Size & Colour Disclaimer

Please check the product description, size chart, and measurements carefully before placing your order.

Please note:

  • Different brands may have slight variations in sizing.
  • Product measurements may vary slightly due to manufacturing tolerances.
  • Actual product colours may differ slightly from website images because of studio lighting, photography, and differences in mobile, tablet, or computer screen settings.

These differences are considered normal and are not valid reasons for return, exchange, or refund.

5. Return Request Process

If you receive a damaged or incorrect product:

  1. Contact Hemka Apparels within 7 days of receiving your order.
  2. Share your order number.
  3. Submit the mandatory unboxing video.
  4. Provide clear photographs of the product, if requested.

After verification, we will inform you whether your request has been approved.

6. Refunds

Refunds are provided only when:

  • A damaged or incorrect product cannot be replaced due to stock unavailability; or
  • Hemka Apparels approves a refund after verification.

Approved refunds will be processed to the original payment method within 7–10 business days. Processing time may vary depending on your bank or payment service provider.

Shipping charges (if applicable) are non-refundable unless the error was caused by Hemka Apparels.

7. Replacements

If your claim is approved, we will replace the damaged or incorrect product with the same item or an equivalent product, subject to stock availability.

If a replacement is unavailable, an eligible refund may be issued.

8. Order Cancellation

Ready-Made Garments

Orders may be cancelled only before they are packed or shipped.

Stitching Orders

Customized stitching or tailoring orders cannot be cancelled once work has begun.

9. Final Decision

All return, exchange, replacement, and refund requests will be reviewed based on the terms outlined in this policy. Hemka Apparels reserves the sole right to approve or reject any request. The final decision in all such matters shall be made exclusively by Hemka Apparels.

10. Contact Us

For any questions regarding this Refund & Returns Policy or to request a return or replacement, please contact us.

Hemka Apparels

Website: https://hemkaapparels.com

Email: hemkaapparels.in@gmail.com

Phone: (+91) 81484-96189